TERMS & CONDITIONS

Detailed Description of Business

The Passionate Professional is a business in the leadership development industry that provides services and training, as well as hosts events.

Delivery Policy

Subject to availability and receipt of payment, requests will be processed within 7 days and delivery confirmed by way of email with booking voucher.

Return and Refunds Policy

The provision of goods and services by The Passionate Professional is subject to availability. In cases of unavailability, The Passionate Professional will refund the client in full within 30 days. Cancellation of orders by the client will attract a 30% administration fee if cancelled up to 14 days before the event. No refunds will be issued for cancellations 14 days before the event.

Customer Privacy Policy

The Passionate Professional shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, "personal information" shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from: http://www.polity.org.za/attachment.php?aa_id=3569.

Payment Options Accepted

Payment may be made via Visa and MasterCard credit cards or by bank transfer into the The Passionate Professional bank account, the details of which will be provided on request.

Credit Card Acquiring and Security

Credit card transactions will be acquired for The Passionate Professional via PayGate (Pty) Ltd who are the approved payment gateway. PayGate is a licensed System Operator with the Payments Association of South Africa (PASA). PayGate is fully PCI compliant and uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no credit card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and security policy.

Customer Details Separate From Card Details

Customer details will be stored by The Passionate Professional separately from card details which are entered by the client on PayGate’s secure site. For more detail on PayGate refer to www.paygate.co.za.

Merchant Outlet Country and Transaction Currency

The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction Currency is South African Rand (ZAR).

Responsibility

The Passionate Professional takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.

Country of Domicile

This website is governed by the laws of South Africa and The Passionate Professional chooses as its ‘domicilium citandi et executandi’ for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature.

Variation

The Passionate Professional may, in its sole discretion, change this agreement or any part thereof at any time without notice.

Company Information

This website is run by a private company based in South Africa trading as The Passionate Professional and with registration number 2013/218208/07 and Owner Hema Vallabh.

The Passionate Professional Contact Details

Support email: info@thepassionateprofessional.org